Virtual gift vouchers are sent to the recipient of your choice, via the email address you enter at checkout – please ensure the email address is entered correctly before completing the purchase. Please allow up to 60 minutes for the virtual gift voucher to be received and/or redeemed. If the recipient does not receive the virtual gift voucher in their inbox, please ensure that junk and spam folders are checked too. We are not responsible if the virtual gift voucher does not go to the intended recipient due to a mistyped email address.

The recipient will receive a unique coupon code, with credit up to the original purchase amount. This unique coupon code can be entered during the checkout process, and can be used for multiple orders. If an order total is less than the quantity of the virtual gift voucher, then the remaining credit can be used at another time (prior to the email gift voucher expiry).

We will only accept virtual gift vouchers purchased via the grottilotti.com.au website.

We are not responsible if the virtual gift voucher / unique coupon code is lost, shared, stolen, or destroyed and no replacement will be provided in these circumstances.

Virtual gift vouchers:

• can only be used for online purchases at grottilotti.com.au
• can be used in conjunction with other virtual gift vouchers
• will expire one year from their purchase date – strictly no extensions
• are exempt from any site discounts or sales
• cannot be purchased with Afterpay, Apple Pay, Google Pay or Stripe
• cannot be used for wholesale orders
• cannot be exchanged for cash
• are non-refundable
• cannot be redeemed to purchase virtual gift vouchers

Upon expiry of the virtual gift voucher, any unused value remaining is forfeited.

Despite trying our hardest to make these look pretty – a basic code is sent to the recipient, feel free to screenshot the voucher product image and print it off to pop with your code if you are gifting the voucher in person.